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                  1. HOW DO I OPT OUT OF EMAILS?

                  Why would you want to?! Too Faced fans receive all kinds of perks and special gifts. But if you must, just click the “Unsubscribe” link at the bottom of any email.

                  2. DO YOU TEST ON ANIMALS?

                  No way, Too Faced loves animals! Our products are totally cruelty free. Click HERE to visit our vegan-friendly products page!

                  3. DO YOU USE PARABENS IN YOUR PRODUCTS?

                  No. Too Faced products are paraben free.

                  4. IS THIS WEBSITE SECURE?

                  Absolutely! We take your trust seriously and understand how important it is to know you’re shopping in a safe environment. When shopping on TooFaced.eu, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

                  5. HOW DO I USE A COUPON CODE?

                  Lucky you! To use your coupon code, load your shopping cart and begin the check-out process. There will be a field to enter your code at the start of the process. Please note that only one promotion code can be entered per order on TooFaced.eu and supplies of all free gift offers are limited. No substitutes are allowed for free gift or free sample offers; quantities are limited. Codes cannot be used on orders already placed. For more details on specific promotions please visit our Offers Page for full details and exclusions.

                  6. I SEE THAT YOU OFFER FREE SAMPLES – HOW DO I GET IN ON THAT?

                  When you check out, you will see an option to add a free sample to your order. We encourage you to try new products that you haven't tried before! During promotional periods, we sometimes offer bonus samples with orders.

                  7. HOW DO I KNOW IF MY ORDER WAS PLACED?

                  Once you complete your order, a confirmation email will be sent to the email address associated with your accounts. You may also review your order by clicking Track Order under My Account tab at the top of the page.

                  8. HOW DO I RETURN/EXCHANGE SOMETHING ?

                  We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 working days of delivery. For more information please consult our Returns & Exchanges policy and our general Terms And Conditions page for Online Product Sales.

                  9. CAN I CHANGE MY DELIVER ADDRESS?

                  Shipping address changes are possible prior to your order being shipped. Please contact our team by email to request any changes. Once your order has been shipped, we are no longer able to change the delivery address.

                  10. HOW DO I CONTACT TOO FACED?
                  • For website and order inquiries, please call +33186260430, or send an email.
                  • For marketing or PR inquiries, please send an email to: marketing@toofaced.com.
                  • For career inquiries, please send an email to: hr@toofaced.com.
                  • For all other inquiries, please Contact Us and complete the form.

                  11. HOW DO I JOIN THE TOO FACED A-LIST?

                  We currently offer international shipping for the following countries- Ireland, United Kingdom, Mexico, and Canada. By placing your order, you agree to the Terms & Conditions and Privacy Policy of eShopWorld, Too Faced Cosmetics LLC’s international fulfillment service.

                  *Please note: Only certain browsers are supported by our third party International vendor. If you cannot place an order, please try another compatible browser.

                  12. UH OH, I FORGOT MY PASSWORD!

                  No worries, click Forgot My Password and we'll send your password back faster than you can say "Too Faced!”

                  13. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

                  Orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 12PM PST will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. During sales, shipping may take longer - but be patient, the reward is worth the wait!

                  14. HOW DO I TRACK MY ORDER?

                  It’s simple! Create an account and log in to see the status of your order. You can even see past orders and easily re-order the products you already love.

                  15. HOW MUCH DOES SHIPPING COST?

                  To view our shipping costs, visit our Shipping Info page here.

                  16. SOMETHING IS MISSING FROM MY ORDER / MY ORDER WAS INCORRECT!

                  Whooops! We're happy to fix this – contact Customer Service to start the process by calling +33186260430 or send an email.

                  17. WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?

                  We accept VISA, Mastercard, and American Express credit cards.

                  18. WHAT IS THE STATUS OF MY ORDER?

                  You can review the status of your order by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.

                  19. HOW DO CHANGE OR CANCEL MY ORDER?

                  If you need to make any changes to your order, please call us immediately after making your purchase at 855-Too-Faced. Once your order has been processed, we are unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to help!

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